At Golf World Sales, we’re committed to delivering premium golf equipment to enthusiasts worldwide with the same precision you’d expect from your swing. Our shipping and returns policies reflect our dedication to quality service.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and public holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Options

Standard Shipping: £12.95 via DHL or FedEx

  • Delivery within 10-15 business days after dispatch
  • Recommended for urgent orders
  • Full tracking included

Free Shipping: Available on orders over £50 via EMS

  • Delivery within 15-25 business days after dispatch
  • Basic tracking available

Note: Delivery times are estimates and may vary depending on customs processing in your country. We cannot ship to some Asian countries and remote regions.

International Shipping

We ship globally (except certain Asian and remote regions). Customers are responsible for any customs fees, taxes, or import duties, which are not included in the order total.

Returns & Exchanges

We stand behind our premium golf equipment, but understand that sometimes returns are necessary. Our policy is designed to be as straightforward as a well-executed putt.

Return Policy Overview

  • Return window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Proof of purchase: Required for all returns

Non-Returnable Items:

For hygiene reasons, we cannot accept returns on:

  • Golf gloves
  • Base layers

These items may only be returned if faulty.

3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Subject: “Return Request – Order #[Your Order Number]”
  • Items to return with product names
  • Reason for return
  • Your preferred resolution (refund or exchange)
  • Confirmation that items are unused with original packaging

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll:

  • Confirm return eligibility
  • Provide a Return Merchandise Authorization (RMA) number
  • Send prepaid return labels for faulty items or instructions for non-faulty returns

Step 3: Ship Your Return

Package items securely (preferably in original packaging) and include:

  • Clearly visible RMA number
  • Copy of your order confirmation

Ship to:

Golf World Sales Returns
72 Brook St
Chester, GB CH4A 5VF

Refund Process

After we receive and inspect your return:

  • Processing time: 3-5 business days
  • Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 2-3 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

  • Equal value exchanges: Shipped once return is received
  • Higher-value exchanges: You’ll be invoiced for the difference
  • Lower-value exchanges: We’ll refund the difference

Exchange shipping follows our standard delivery times.

Faulty or Incorrect Items

If you receive damaged equipment (drivers, fairway woods) or incorrect items (golf shoes, GPS devices), contact us immediately at [email protected]. We’ll arrange:

  • Prepaid return shipping
  • Expedited replacement

Golf Enthusiasts’ Promise: Our customer service team consists of fellow golfers who understand the importance of properly functioning equipment. We’ll handle your return with the same care we’d want for our own golf gear.

For any questions about our shipping or returns policy, contact our team at [email protected].

Happy golfing,
The Golf World Sales Team